We have been rated world-class by our customers – See the full results
At Porometer, we are committed to continuously improving our products and services by listening to our customers. Understanding your experience allows us to refine our instruments, enhance our support, and innovate in ways that directly benefit you.
We are pleased to present the results of our recent customer satisfaction survey, reflecting the valuable trust and confidence our customers have in our products and services.
We are proud to have achieved a remarkable Net Promoter Score (NPS) of 83, placing us in the world-class category. This score reflects the trust and confidence you have in our products and services. Thank you for your support—your feedback helps guide our continuous improvements, and we remain committed to serving you even better.
How our customers rate us
✔ World-class NPS rating of 83
✔ 40% of customers use their Porometer daily – demonstrating the essential role our instruments play in research and quality control.
✔ 4.72 / 5 on instrument satisfaction – our customers value the reliability and user-friendliness of our instruments.
✔ 77% of customers are very satisfied with our service – reinforcing our commitment to providing top-tier customer support.
✔ Customers describe Porometer as: reliable, high quality, and user-friendly – reflecting our dedication to innovation and ease of use.
What our customers say about us
Hearing directly from our customers is invaluable. Here are a few of the comments shared in our survey:
“Very consistent, reliable and easy to use.”
“Good response time from support, overall, a nice experience while in contact with Porometer team.”
“I appreciate the high quality and reliability of the system and an amazing customer support service.”
We remain committed to using your feedback to drive improvements.
If you’d like to explore how Porometer can support your research, or if you want to learn more about the latest updates based on customer insights, we invite you to connect with us.
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